Shipping, Returns & Customer Support

Where we ship

  • We currently ship within the United States only. International shipping is not available at this time.

Order Processing

  • Orders are processed within 3–5 business days (Monday–Friday, excluding holidays).

  • Orders placed after 12 pm Eastern on Friday, or on weekends/holidays, are processed the next business day.

Shipping methods & timing

  • Orders ship via standard ground services with our preferred carriers (such as USPS, FedEx, UniUni or similar ground providers).

  • Standard transit time within the U.S. is typically 3–5 business days after carrier pickup.

  • Delivery timeframes are estimates only and are not guaranteed. Weather, carrier delays, or local conditions may extend transit times.

Tracking your order

Once your order ships, you’ll receive an email with a tracking link. Please allow up to 24 hours for tracking details to update after carrier pickup.

Missing or delivered-but-not-found packages

If your tracking shows Delivered but you can’t locate the package, please check any side doors, porches, or with a neighbor first. If it has not appeared within 24 hours of the delivery timestamp, contact us with your order number at support@kaoriglow.com so we can investigate with the carrier.

Order changes & cancellations

To keep your Kaori ritual moving smoothly through our fulfillment partner, all orders are processed as soon as they are submitted. Once an order is placed, it cannot be edited, changed, or cancelled, including changes to products, quantities, discount codes, or shipping addresses. Please double‑check your details before completing checkout.

Returns & personal care products

Because our products are personal care items, opened or used bars cannot be returned or resold. All sales are considered final once an order is placed, except in cases of damage, defect, or incorrect items received. If your order arrives damaged or something isn’t right, email support@kaoriglow.com within 30 days of delivery with your order number and photos so we can review and make it right.

Subscription Management

We want to make sure your subscription works perfectly for your schedule! Click the link below to view your upcoming orders, change your delivery frequency, or update your billing information whenever you need to Manage My Subscriptions

Product Safety & Skin Sensitivities

Our soaps are crafted with gentle, high-quality ingredients, but everyone’s skin is different. Our products are for external use only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you have very sensitive skin, a history of allergies, or any existing skin condition, we strongly recommend:

  • Reviewing the full ingredient list before purchase

  • Performing a small patch test on a discreet area first

  • Consulting your doctor or dermatologist with any concerns

Discontinue use immediately if you experience irritation, redness, itching, or discomfort, and seek medical advice if needed. By purchasing and using our products, you acknowledge that you have reviewed the ingredients and use them at your own discretion. We are not responsible for individual reactions, skin sensitivities, or misuse of the product.